From Three Tools to One: Zaggle's Observability Transformation with Oodle
“Oodle can quickly identify bugs and correlate them with other services. Our development team can now easily find issues. It's a huge difference compared to CloudWatch and OpenSearch.”
Kannaiah Annanki
Sr. Engineering Manager, Zaggle
200+
Services Consolidated Logging
Unified
Replaced CloudWatch, OpenSearch
Zero
Management overhead.
50%
Savings vs. CloudWatch
Zaggle is a public fintech company serving 3,500+ enterprises globally, powering prepaid cards, expense management, payments, and rewards.
Challenge
“When support team can't debug on their own and every issue lands on an engineer's plate, that causes so much inefficiency. I want to fix this.”
Srikanth Gaddam, CTO
“Even though we collected all the logs in CloudWatch, correlating them across services and time ranges was extremely difficult. It was taking too much time to debug actual issues.”
Kannaiah Annanki, Sr. Engineering Manager
The fragmentation and complexity of Zaggle's observability stack was holding them back from faster debugging and proactive monitoring.
Pain Points:
Fragmented tooling: Logs are spread across multiple log groups in CloudWatch & OpenSearch, with no unified view
Painfully slow debugging in CloudWatch: Search across log groups was slow, and CloudWatch's query syntax was a major hurdle during time-sensitive incidents
OpenSearch didn't scale: Lag and slowness while searching high-volume transaction logs
Limited alerting: CloudWatch's complex alert creation made it difficult to set up the proactive monitoring
Restricted log access: SOC2 compliance prevented many engineers from accessing CloudWatch logs directly
Solution
Why Zaggle Chose Oodle
“Log search is much faster than our AWS OpenSearch, and built-in alerting and RBAC features are exactly what we needed.”
Srikanth Gaddam, CTO
“The interface felt familiar right away. We didn't need any training to get started.”
Kannaiah Annanki, Sr. Engineering Manager
Zaggle had been evaluating alternatives for a long time. The team tried multiple log analysis tools, but none could handle their log volumes effectively. When Oodle was introduced, the difference was immediately apparent.
What made the difference:
Replaced 3 tools with one platform: No more switching between tools or log groups
OpenSearch-like UI with zero learning curve: New developers could easily investigate as no specialized query language knowledge was needed
Easy-to-configure proactive alerting: Enabled quick alert setup across critical services of Zaggle for faster issue detection
Field-level RBAC: Opened up logs to more engineers with access restrictions in place, removing bottlenecks
Responsive team: Quick responses and hands-on assistance, including user education on log search and alerts
Impact
Team Adoption and Productivity
“CloudWatch searches for longer time ranges used to take minutes... After switching to Oodle, queries now complete in seconds.”
Nageswara Rao Rayala, Engineering Manager
“Oodle alerts are awesome. Creating alerts in CloudWatch was very difficult, but with Oodle we can create and maintain them at the platform level. It's very useful to identify issues quickly.”
Kannaiah Annanki, Sr. Engineering Manager
After a 30-day parallel run, the team completely migrated to Oodle..
Top Impact:
100+ developers and support staff on a single platform: Engineers and support teams who couldn't access CloudWatch logs now debug independently
Easy to query across multiple log groups: Quickly identify issue origin instead of checking log groups individually
Faster query performance: Log searches return in seconds enabling faster debugging
“Oodle is user-friendly. Even new developers can easily investigate during incidents.”
Kannaiah Annanki, Sr. Engineering Manager
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