How Lookout broke free from 8 years of expensive observability in just 6 weeks
“We'd used [a leading observability platform] and we never thought we could easily switch until Oodle proved otherwise. They migrated thousands of nodes, dashboards, and alerts in weeks. Performance improved, costs dropped.”
Nagendra Swamy
VP Engineering, Lookout
5x
Cost Reduction
6 Weeks
Full Migration Time
2,000
Alerts Migrated
300+
Dashboards Migrated
Lookout is a cybersecurity unicorn specializing in mobile endpoint security.
IndustryCybersecurity
Company size200-500
Migrated fromLeading Observability Platform (8 years)
Challenge
“From a contractual perspective, we were kinda locked in a situation where we were spending a lot more than we wanted.”
Francisco J. Reyes, Senior Director
“The fact that we had the contract for so long meant that we had a lot of unnecessary stuff in there that had accumulated over the years.”
Francisco J. Reyes, Senior Director
After 8 years with a leading observability platform, Lookout found themselves trapped in a cycle of rising costs and vendor lock-in. What started as a manageable observability setup had grown into an expensive, bloated contract filled with unused features and accumulating overhead.
Pain Points:
Spiraling Costs: Despite the discounted legacy pricing over the years, the contract remained extremely expensive.
Contractual lock-in: 8 years of accumulated tooling and configurations, much of it unnecessary and unused, made it nearly impossible to renegotiate or walk away.
Migration Risk: The scale of thousands of nodes, 300+ dashboards, and 2,000 alerts made migration seem daunting.
Solution
Why Lookout Finally Made the Switch
“Being able to leverage our existing agents was a nice surprise. That part made it much, much simpler to switch over.”
Beatrice Gelman, Sr. Manager, Software Engineering
“I love the collaborative spirit. You take suggestions and roll with it. You guys just built the integrations(Jenkins and Process monitoring) we needed.
My team was really impressed.”
Beatrice Gelman, Sr. Manager, Software Engineering
What made the difference:
Native agent compatibility: Data ingested from existing agents. No app code changes.
Vendor-owned migration: Oodle handled the heavy lifting of the dashboard and alert migration through AI-assisted automation.
Predictable Costs: Simple pricing model with cost & usage attribution ensured controlled costs for now and the future.
White-glove support: Direct engineering access, dedicated Slack channel, and super-responsive team.
AI-native: AI-first observability partner to align with Lookout's strategic direction.
Impact
Breaking Free After 8 Years
“The fact that we achieved full migration in six weeks at our size — I'm thrilled with that time frame. When I tell my peers about it, they can't believe it.”
Beatrice Gelman, Sr. Manager, Software Engineering
“Having you guys handle the migration and do the mass updates was a massive timesaver. If we had to do it by hand, I think we'd still be at it.”
Beatrice Gelman, Sr. Manager, Software Engineering
5x cost reduction: Dramatic savings after eliminating [their previous vendor's] bloated contract.
Zero downtime during migration: Seamless transition with no disruption to their operations.
300+ dashboards and 2,000 alerts preserved: Complete continuity with no lost configurations.
Ecosystem flexibility: Freed from vendor lock-in with open-standards based observability.
“The approachability, the turnaround time, the openness to feedback - it's genuinely unmatched. Everyone on our team feels the same way.”
Beatrice Gelman, Sr. Manager, Software Engineering
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